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Summary: The primary responsibility of the Administrative Assistant is to provide administrative support for management and operations of the sewer district. The position is the initial point of contact for District customers and clients. Responsibilities include customer service, clerical and administrative duties, and data management.

Essential Job Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbents may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

–   Answers phones and greets customers and clients.
–   Manages service call requests and other customer inquiries, including billing inquiries.
–   Maintains accurate paper and electronic file systems, including scanning documents.
–   Performs billing support duties including customer account reviews, updates, and generation of reports.
–   Assists with accounts payable duties.
–   Assists with incoming and outgoing mail, places orders and tracks supplies.
–   Performs administrative support duties for area managers.
–   Participates in and may be required to provide training and cross training as required.
–   Performs other duties as assigned.

Required Knowledge and Skills:

–   Excellent customer service; effective oral and written communication skills.
–   Good to advanced skills with computers, office equipment and standard software such as Microsoft Office Suite.
–   Good organizational skills; ability to prioritize duties to meet established schedules.
–   Good understanding of customary clerical functions such as recordkeeping procedures and filing systems.
–   Detail oriented; ability to process data entry efficiently and accurately.
–   Ability to work under general supervision, use good judgement and make decisions responsibly.
–   Ability to work independently or as part of a team; willingness to learn and collaborate.
–   Ability to learn and efficiently use in-house software for billing and service calls.
–   Ability to learn District policies, regulations, and procedures, and to communicate that information to customers effectively and courteously.

Education, Experience and Certifications:

–   Associate’s or Bachelor’s degree in related field preferred.
–   Minimum 3 years of experience with customer service required.
–   A State of Missouri driver’s license may be required.
–   Background Check and Drug and Alcohol Test may be required

Work Environment: The Majority of work is performed in a professional office setting. Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 25 pounds at a time and transport distances up to 50 feet. Must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change as the needs of the District and the requirements of the job may change.

Please apply through Indeed. If you have questions, please contact Human Resources at 573-443-2774.

Job Type: Full-time

Pay: $18.50 – $27.75 per hour

Expected hours: 40 per week

Schedule: 8 hour shift, Monday to Friday

Education: Associate (Required)

Experience:

–   Excel: 3 years (Required)
–   Microsoft Office: 3 years (Required)
–   Customer Service: 3 years (Required)
–   Public Utility: 3 years (Required)

Ability to Relocate: Columbia, MO 65201, Relocate before starting work (Required)

Work Location: In person

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