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Summary: The Administrative Accounting Assistant provides financial administration, customer account support, and general administrative support for the Boone County Regional Sewer District. Primary responsibilities include accounts receivable and payable functions, daily customer payment processing and reconciliation, and customer communications regarding accounts, billing, payments, and District procedures. The position also serves as a frontline customer service resource and provides general office support to District management and operations.

Essential Job Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbents may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

ACCOUNTS RECEIVABLE & CUSTOMER PAYMENT PROCESSING
     • Processes walk-in and telephone customer payments and assists customers with payment options and customer portal navigation.
     • Performs daily cash counts, completes required cash documentation, and prepares cash and check deposits in accordance with District procedures.
     • Posts cash, check, electronic, and other customer payments and deposits to Muni-Link customer accounts and verifies that payments are accurately applied.
     • Reconciles Muni-Link general ledger transactions and settled payment batches among Muni-Link, InvoiceCloud, District bank accounts, and QuickBooks Online.
     • Researches and corrects deposit discrepancies, including corrections to bank deposits and customer accounts, and contacts customers when necessary.
     • Processes rejected payments, including account adjustments, customer follow-up, manual postings, and requests for replacement payment.
     • Processes customer refunds and supports unclaimed property accounting and related recordkeeping.
     • Calculates and records assigned payment allocations and transactions, including applicable wholesale and intergovernmental transactions.

ACCOUNTS PAYABLE & FINANCIAL ADMINISTRATION
     • Performs and supports accounts payable functions, including invoice processing, documentation, data entry, and payment preparation in accordance with District procedures.
     • Maintains accurate financial records and supporting documentation for accounts payable and accounts receivable activities.
     • Assists with financial reports, account research, reconciliations, audit support, and other accounting-related projects as assigned.

CUSTOMER COMMUNICATIONS & ACCOUNT SUPPORT
     • Serves as a professional and courteous first point of contact for District customers, contractors, and visitors by telephone, in person, and through other customer communication channels.
     • Responds to routine customer questions regarding sewer service, customer accounts, billing, payments, payment status, and District procedures.
     • Researches customer account questions, assists with routine account corrections, and coordinates more complex concerns with appropriate District staff.
     • Assists customers with online account registration, customer portal navigation, and available payment resources.
     • Communicates with customers regarding payment rejections, deposit or account corrections, and other assigned account matters.

ADMINISTRATIVE & OFFICE SUPPORT
     • Maintains accurate paper and electronic filing systems, including scanning, indexing, records retention, and document organization.
     • Performs accurate data entry and maintains customer and District records.
     • Assists with document preparation, copying, distribution, incoming and outgoing mail, office organization, and supply inventory.
     • Provides administrative and customer service support to District managers and staff and assists with special projects as assigned.
     • Participates in training and cross-training and maintains proficiency with District billing, payment, accounting, and administrative software.
     • Maintains confidentiality of customer, financial, and District information and follows established internal controls, policies, and procedures.
     • Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES
     • Excellent customer service and interpersonal skills; effective oral and written communication skills.
     • Working knowledge of accounts receivable, accounts payable, bookkeeping, payment processing, and reconciliation practices.
     • Ability to accurately reconcile transactions among billing, payment processing, banking, and accounting systems and research discrepancies.
     • Good to advanced computer skills, including Microsoft Office applications and the ability to learn and efficiently use District billing, payment, and accounting software.
     • Strong organizational and time-management skills; ability to prioritize recurring daily financial tasks and other duties to meet established schedules.
     • High level of accuracy and attention to detail when processing payments, financial transactions, customer account information, and data entry.
     • Ability to understand and follow internal controls, cash-handling procedures, financial procedures, and documentation requirements.
     • Ability to maintain confidentiality of customer, financial, and District information.
     • Ability to work under general supervision, exercise sound judgment, identify discrepancies, and make routine decisions responsibly.
     • Ability to learn District policies, regulations, procedures, and customer billing practices and communicate that information effectively and courteously.
     • Ability to work independently and collaboratively, communicate effectively with customers and staff, and provide cross-functional office support.

EDUCATION/CERTIFICATION/OTHER ELIGIBILTY REQUIREMENTS
     • Associate’s degree in Accounting, Business Administration, Finance, Public Administration, or a related field preferred.
     • Minimum three (3) years of progressively responsible experience in accounts receivable, accounts payable, bookkeeping, customer service, office administration, or a related field preferred.
     • Experience with computerized accounting, utility billing, payment processing, or reconciliation systems preferred.
     • A State of Missouri driver’s license may be required.
     • Background Check and Drug and Alcohol Test may be required.

WORK ENVIRONMENT
The majority of work is performed in a professional office setting. Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 25 pounds at a time and transport distances up to 50 feet. Must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change as the needs of the District and the requirements of the job may change.

Please apply through Indeed. If you have questions, please contact Human Resources at 573-443-2774.

Job Type: Full-time

Pay: $19.49 – $29.24 per hour

Expected hours: 40 per week

Schedule: 8 hour shift, Monday to Friday

Benefits:
     Dental insurance
     Employee assistance program
     Health insurance
     Life insurance
     Paid time off
     Retirement plan
     Vision insurance

Education: High school or equivalent (Required)

Experience:
     Excel: 2 years (Required)
     Microsoft Office: 2 years (Required)
     Customer Service: 3 years (Required)
     Public utility: 2 years (Required)

Ability to Relocate: Columbia, MO 65201, Relocate before starting work (Required)

Work Location: In person

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